Explaining Google Analytics to Your Boss in 5 Easy Steps


March 22, 2017


Analytics & CRO


Marketing Professionals

Google Analytics is great. You know it, we know it. Sadly, your boss isn’t quite convinced. Either he or she hasn’t heard of it yet, or they don’t know much about it, or they’ve been too busy to listen as you try to explain the basics to them. Whatever the case, you need to get the point across that you should be using Google Analytics. Here’s how to do it in 5 easy steps.

1. Start with the Dream

Let’s face it, not many people are interested in Google Analytics just for the joy of crunching numbers. Analytics serve a purpose, and that’s what you need to communicate to your boss. But before they’ll listen to the everyday benefits, you want to hook them in with something juicy. Not just the goal of using Analytics, but the Dream.

What’s the Dream? It’s what you imagine Analytics doing for you on a perfect day. It’s what your boss wants to hear.

What’s the best use of Analytics for your business? Improving retention for your conversion funnel? Blowing people away with an amazing landing page? Improving your ROI from paid advertising? Start with the end goal in mind and let your boss know it’s possible with Google Analytics (as long as it actually is, of course).

Don’t start with the ‘what’, start with the ‘why’. Your boss wants to know why they should be using Google Analytics, not just what it can do.

2. Explain the Extra Benefits

Once you’ve drawn them in, it’s time to start talking about all the benefits Google Analytics provides. This is where you go in with the ‘what’.

You’ve set up the idea of a main goal, but there are plenty of other uses for the information you’ll get along the way. Analytics offers you an immense amount of data to play with, and there’s a lot you can do with it to improve your website and business beyond your primary purpose.

All of this is the icing on the cake, of course, a side event for the main show. Use that to make it more appealing. Not only will Analytics help you achieve a specific purpose, it has multiple features you can use for all sorts of other things, doing plenty of extra work along the way.

3. Show off the Basics

Alright, you’ve convinced your boss (we hope!) now it’s time to show off what Analytics can actually do. There’s a lot to cover, so it’s best to start with the basics.

It’s best to have Analytics running for about a week or more before you start showing it off, to allow it time to gather data. Google Analytics looks less impressive when it doesn’t have anything to show. Once you’ve got the go-ahead to put the tracking code on the site, arrange a time a week in advance to sit down and show your boss what Google Analytics can do.

Start small, with the easy stuff such as Unique Visitors, Bounce Rate etc. All the stats that Google Analytics serves up easily make for good first-time viewing. Take time to explain a little bit about each statistic, and how it helps with your goals.

4. Drill Down

As useful as the basics are, Google Analytics is capable of so much more. To make your case truly compelling, you’ll want to drill down on some of the data and show your boss just how much is going on under the hood.

This is your chance to show off the data that’s most applicable to your end goal. If you’re focusing on your conversion funnel, show off its ability to track people’s path through your website. If you’re trying to boost a PPC campaign, look at the Campaigns section of Acquisition, and how you can link AdWords to Analytics.

Whatever you’ve convince your boss they should be using Analytics for, this is your opportunity to show it off in all its glory. Of course, explain that the longer Analytics runs, the more data you’ll have and the better job it can do. For now, it’s just proof of concept.

5. End with the Dream

Once you’ve shown what Analytics can do, you’ll need to come full circle and get back to the original point. You’ve proved that Google Analytics is capable of presenting plenty of useful data, so reiterate what you can do with it.

As ever, Google Analytics is a means to an end, a tool to help you fulfill a purpose. Convince your boss that it serves a vital role in improving your website and your business, and let them know how you’ll go about using it.

If needs be, come up with a strategy for how Analytics will fit into your wider goals. Consider things such as:

Once your boss buys into Google Analytics, you can begin to unleash its power and enjoy the results.